FAQs

What is the Mr Muscle® Drain Gel Money Back guarantee?

Mr Muscle® Drain Gel sinks through standing water and blockages to eliminate clogs and their unpleasant odours so you can clean less and do more.

If you use Mr Muscle® Drain Gel 500 ml in accordance with its instructions and it fails to clear the blockage, we will refund your money up to the total value including VAT of £5.00.

The Money back Guarantee is for promotional products only purchased between 00.01 GMT on 1st October 2022 and 23.59 BST on 30th September 2024.

My Mr Muscle® Drain Gel 500 ml does not have a Promotional message on the pack, is it eligible?

Unfortunately not, only products with the Mr Muscle® Drain Gel Money Back guarantee printed on the label are eligible for the promotion. The details can be found at the front and the back of a Mr Muscle® Drain Gel product example below:

bottle-frontbottle-back

How long is the Promotion Running for?

The promotion is running from 00.01 GMT on the 1st October 2022 and closes at 23.59 BST on the 30th September 2024.

When can I Claim?

Claims can be made between 00.01 GMT on the 1st October 2022 and 23.59 BST on the 30th September 2024.

How do I claim my Money back?

Purchase a qualifying Mr Muscle® Drain Gel within the promotional period, if you use the product in accordance with its instructions and it fails to clear the blockage, then you are entitled to claim the purchase price up to a total of £5.00.

Visit www.musclemoneyback.com and complete the application form in full, providing:

  • Your name, address, email, and telephone contact details
  • UK bank account details for payment of the refund
  • Your receipt clearly showing purchase for a product listed and receipt details including; receipt/invoice number, place of purchase
  • An image of the promotional product showing the promotional offer
  • A statement of no less than 15 words stating why after following the usage instructions the product did not work and you wish to make a claim for a refund
  • Your claim must be received within the Claim Period, and all these requirements must be met in order to make a valid claim

Who can participate?

Mr Muscle® Drain Gel Money Back guarantee is to residents of the United Kingdom aged 18 or over, participants must hold a UK bank account in order to receive their money back. It is open to consumers only and neither retailers nor wholesalers may apply.

I have a query with regards to a claim I have made, who can I contact?

Please contact the Mr Muscle Promotional support team either by email [email protected] or 020 4529 9650 by phone (Standard geographic number, normal phone provider call rates apply) Monday to Friday 9am – 5pm, excluding public and bank holidays.

When will I receive my Money back?

If your claim was successful (you will have received an email notification of the outcome of your claim) your reward will be paid directly into your bank account. Please allow at least 30 days for receipt from approval of a valid claim, payments are processed on buisness days only and may take up to 3 days to reach your account.

Why did I not receive all my Money back?

The maximum refund per valid claim is £5.00, therefore if you paid more than this, we will only pay up to £5.00.

I do not have access to a computer - can I still enter this promotion?

Yes, you can, please use either a mobile phone or tablet and make sure you have internet access, but please note that unfortunately we do not accept claims by post.

Someone in my household has already claimed their money back, can I claim another one in this promotion?

Unfortunately not, there is only one claim per household.

I purchased one of the qualifying products, but I have lost my proof of purchase. Can I still claim my money back?

Unfortunately not, a proof of purchase is required to receive your Money Back.